If you have never had repairs for the water heater in your Potomac, MD home, you may be wondering what you need to know about getting the right person to do the job. The first thing you should consider is that not all water heater repair companies are created equally, which means there are certain things you should be aware of before making your final choice.
In this article, we will touch on all the things you should look for in order to find the best water heater repair company for your needs. So, read on to find out everything you need to know before hiring anybody to do the job.
Has it ever happened that you are enjoying a nice hot shower and suddenly you get hit by a blast of icy cold water? You quickly rinse yourself off and get out of the shower as fast as you can. When you go check on your home’s water heater you notice the pilot light is out. Your unit has stopped working and nothing you do can get it to turn on again. Then it hits you, you are going to need a professional water heater repair technician to get it working again. Now what? You’ve never required a Potomac, MD water heater repair expert before, so how do you go about finding somebody? Your first instinct is to ask your friends and family, or run a search online. Now you have a few names, but don’t know what to look for in order to make your choice. Here is what you should do.
Visit the Company’s Location and See What It Looks Like
Does the company have a professional looking appearance? Are the employees clean and well-kept? Do the techs wear uniforms? Do they speak professionally and have a friendly demeanor? While a book should never be judged by its cover, a well-kept appearance can speak a lot about a company’s investment in its work. It also lets you know whether they will perform the job in a clean and professional manner, and not just leave behind a mess that you will have to clear up.
Does the Company Have a Good Reputation?
A good water heater repair company will always take care of its reputation. Whether online or through word of mouth, you should always make sure you hire somebody with a great reputation in order to receive the best service possible. Keep in mind that a company’s reputation is not only based on the performance of the job itself, but also in how well they handle the dissatisfaction of a customer and the support they provide. The better a company’s reputation, the more satisfied their customers will be.
How Experienced Are the Technicians?
The more experience a water heater repair tech has, the better prepared they will be to solve any problem that your unit can present. Somebody who is just starting out, may not have the knowledge to repair your specific issue, so always look for somebody who has plenty of experience in the field.
Is the Company Licensed and Insured?
A state-issued plumbing license is a good way to know whether a technician has the knowledge to perform the job correctly. The state of Maryland has stringent requirements that a plumber must fulfill in order to acquire their license, one of which is a comprehensive exam, among others. Don’t hesitate to ask whether a company’s technicians are licensed, and always ask to see proof of their licenses before they start working. While an unlicensed person may know how to fix your water heater, they may not know zoning codes and local regulations, which can result in fines and other penalties.
The same stands true for insurance. Keep in mind that accidents happen and your property might be accidentally damaged during the repair process. A company should always have general liability insurance in case something happens. Don’t be afraid to ask whether they do, and have them show you proof.
Will the Company Provide a Detailed Quote in Writing?
The last thing a shady water heater repair company wants to do is provide written evidence of what they are promising. A good company that stands by their promises will always give you a detailed quote that specifies the cost of parts and labor, so you will always know what is included. Make sure you ask whether the quote you are being given includes everything that needs to be done, and if not, ask them to write down any additional costs that might be required. Having a written quote will give you legal standing in case you need it later on.
Is the Work Guaranteed?
The best repair companies will always guarantee their work. Ask about any warranties they provide and exactly what they include. Sometimes, there will be separate warranties for parts and labor, but make sure you get the details for each one in case they are needed at a later time.
Does the Company Provide Professional and Straightforward Answers to Your Questions?
A good repair company will always be happy to answer any questions you may have, with as much detail as you need. If the company you are looking at gives you only cursory answers or beats about the bush in an attempt to change the subject, your best bet is to walk away and look for help elsewhere. Always make sure you ask any questions that you might have, before, during, and even after the job has been completed. This will give you the peace of mind you need to know the job was done well.
Dealing with a water heater malfunction is definitely a stressful situation. In order to avoid any unnecessary headaches, whenever you need professional water heater repair from a reputable company in Potomac, MD, don’t hesitate to reach for your phone to call Clarksburg Plumbing. With extensive knowledge and experience, at Clarksburg Plumbing we are happy to help you with all of your water heater repair needs, so give us a call today!
Photo By STEKLO at Shutterstock